FedEx Cape Town held my package purposefully for no valued reason.

Good Morning Hello Peter,

I'm kevin Mutava Njeru, I was here last week to lay a report concern a parcel sent to me as gift from Texas US since on the 5th of September 2017, and parcel arrived Cape Town airport on the 8 of September 2017, it a month now FedEx haven't deliver my parcel, an invoice of 10,324 rands was sent to me from FedEx duty fee of 10,324 rands payment was paid already on the 5th of October 2017 as it was the vat including tax for customs fee and FedEx confirmed they received the payment and still yet parcel haven't deliver to me. I called FedEx yesterday which is 9th of October I was told parcel released from customs and I should be expecting delivery same day and also a call from a lady which information details is follow..

Penny N Masemola-Mokiti Clearing Support Admin Cape Town Airport Station Imports FedEx Express South Africa (Pty) Ltd Registration number *** FSP number 45088 Tel: +27 (0) 87 ********** Fax: +27 (0) 86 ********** **********

While waiting for the call I decided to check my email and I receive a mail Message from same FedEx lady Penny N Masemola-Mokiti below as follow:

Dear Ridge I tried to call you however your cell ********** is not available. Your shipment is stopped by border police therefore we are waiting for feedback from them regarding your shipment. With kind Regards

I immediately responded with same cell number that I have been expecting a call from FedEx and here again is my cell phone ********** . I decided to call her using cell phone number on the contact details which went through but no answer and After a little while I called again and she answered I ask when are they delivering my parcel? She told me the shipment was stop by border police and I will be paying another penalty fee for the release? I ask if it release by customs and why border police then she said my parcel is still with customs and not yet release and this lady hang up call.

I found this offensive and for this weird treatment from FedEx after parcel being held for no reason up to a month. Parcel content is 2 iPhones 7 and one Macbook laptop? I paid 10,324 rands for the release of this parcel as they said is for customs duty fee and there's every proof of documentations for this.. I have had enough patient and it seems strange how a parcel is being delayed to delivered. I need answers for this? And FedEx Cape Town owe me a lot of genuine respond concerning this parcel. For a month I called every day every blessed day and yet I been treated badly from FedEx. This parcel have to be delivered today and put an ends to this disgrace FedEx are involving themselves to.