FedEx below average service delivery and non existing communication.

I am currently awaiting a parcel to be delivered by FedEx and I have to say the service I am receiving is below the lowest form of average.

My parcel was detained be customs , I was requested to provide documents, which I did, the person that is supposed to assist me with this from FedEx has done nothing than make the process even harder and is waisting my time and not replying to my emails.

I emailed on Thursday morning with documents and no response, emailed again the afternoon for acknowledgement of documents no response, emailed Friday morning and received a response and was questioned further after providing the documents that were requested.

What was then sent to me was a document short and I was asked again to provide the document I sent twice already.

My last correspondence was a question which I asked, "when can I expect my parcel and has it been cleared by customs" Until now I have had no response on two simple questions.

A simple transaction where everything required has been provided has turned into a nightmare with no response and answers from FedEx.

This is a paying service yet the staff act as if they are doing you a favor by eventually contacting you.

One staff member sends an invoice to pay and the other says don't pay invoice and at the same time stops communicating completely. Never had these problems with DHL or any other courier company.

Very disappointed and I would prefer not to do business with FedEx if this is how they normally conduct business.