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Thelma T

1 reviews | Active since Oct 2018

08 Jan 2020, 14:24

FEDEX BAD SERVICE (MY PARCEL GOT LOST)

I purchased a Playstation at Incredable Connection on the 24th of December 2019 on the 30th I got an sms that says my parcel has been picked and handed to their courier partner which is FEDEX. its been two weeks my parcel hasn't been delivered I called Incredable Connection to make a follow up with them I spoke to a guy called Brandon he said he will send them an email which he did because after that I received a call from FEDEX they asked if I haven't received my parcel I told them that yes I haven't received it then this guy from FEDEX said he will find out from their operations department why parcel hasn't been delivered. next day I called them and I was told that Playstation is lost they will lodge a claim and they will resend it to me and its gonna take a week or so. I'm soo annoyed and upset how does a playstation get lost? their service sucks. I'm used to getting my parcel delivered in 2-5 working days when when I make an online shopping I have never experienced such bad service with other courier companies until I dealt with FEDEX

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Replies (2)
Fedex Express
Fedex Express's reply08 Jan 2020, 14:32
Official
Thank you for taking the time to write about your experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Melanie Goolam
TT
Thelma T's update13 Jan 2020, 11:38
Reviewer Update
Good day Melanie Goolam please note that your management team has not contacted me to give feedback with regards to my parcel, it's been 3 weeks now and Incredible connection is also making a follow up with you guys but we not getting a positive feedback. do you understand how frustrating and annoying this is? I have paid for that Playstation I'm not getting it for free. I think I should just get my money back and buy it at other stores where I will get a better service. I've dealt Dawn Wing, Aramex, Ram etc and I must say that their service in very good. I have never encountered such a problem when shopping online I get all my stuff in time.