AH
Adam H
1 reviews | Active since Dec 2018
30 Apr 2019, 14:16
FEDEX Bad Service.
Phone more than 4 times per day for the last week, only to get docs out of them. Please note my customer is eagerly awaiting to receive an envelope containing original shipping documentation which was sent from China on the 12th April, we have been calling the Fedex customer care and are told it is under customs clearance, please can you check and provide us with the feedback. Send mails but no luck at all. Will never use FEDEX again. Totally bad service... ********** 85351...
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Replies (2)
Fedex Express's replyOfficial
30 Apr 2019, 14:23 Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply30 Apr 2019, 14:23
Official
Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Regards,
Tamryn Collinge
Best regards,
AH
Adam H's updateReviewer Update
30 Apr 2019, 14:30Tamryn
I got a container standing in Durban, and need the docs to clear the container. We had in total 12 calls made already to the call centre, and then our Clearing Agent did the same and did follow up with mails, but no luck, The Shipper also try from their side to speed things up, but also with no luck. It's only a envelope containing Shipping Docs. So at this stage I must pay storage charges per day till FEDEX release the envelope to me, and then I need to courier that to Durban to get my container cleared.
AH
Adam H's update30 Apr 2019, 14:30
Reviewer Update
Tamryn
I got a container standing in Durban, and need the docs to clear the container. We had in total 12 calls made already to the call centre, and then our Clearing Agent did the same and did follow up with mails, but no luck, The Shipper also try from their side to speed things up, but also with no luck. It's only a envelope containing Shipping Docs. So at this stage I must pay storage charges per day till FEDEX release the envelope to me, and then I need to courier that to Durban to get my container cleared.