FedEx at it again...

I am angered by the service provider by FedEx. My package has been received 19 July in CPT, however tracking shows it was to yet to be sent out for delivery since then. A member of leadership has reached out stating that they're unsuccessful in locating the package, which is pathetic as they have processes in place to prevent this. I am unhappy and angered by Management taking the easiest way out, stating that's it lost, they've reached out to sender and is now longer their problem. If the package has not been scanned for "out for delivery", then should still be at CPT hub. The rarity of the item, does not allow for me to just accept a refund, because the item not replaceable by sender. FEDEX is at fault here and should either do in depth investigation to find the package by checking CCTV footage at the hub or compensate for additional cost that would be required for sourcing this item and paying a higher amount now!

This is real upsetting and should have a better resolution for this.