FEDEX *********** as ever

FEDEX , the ever-*********** express co. submitted import documents to customs with the incorrect shipper name (although FEDEX Europe had correct details on their waybill and somehow incorrectly re-captured by the local operation), now I cannot make payment to my overseas supplier. I have e-mailed several people at FEDEX and have not received a single reply in 1 week. Come on FEDEX it is time to up your game, the time for pathetic service is over. Get yourself a dedicated customer care line that actually works and update the information on the internet. We as customers are tired of the lazy approach to quality service.