Fedex are useless

I send two packages from the USA to Cape Town using Fedex. The original delivery date according to Fedex's website was Thursday 8 Oct 2020. Both packages arrived in Cape Town on Tuesday 6 Oct 2020.

I send packages from the USA to Cape Town every month. I had a terrible experience with Fedex a few years back and decided then that I would never use Fedex again and started using DHL. I have never once had an issue when using DHL.

This time I used Fedex because they were cheaper and I thought, 'let's give them another chance'. Huge mistake.

I am always contacted by the courier agent in regards to import duties and VAT, which is usually paid for days before the packages arrive in Cape Town.

Today is Thursday 8 Oct 2020, my packages have been here for more than two days. No one phoned me or emailed me regarding import duties and VAT. I had to email Justine Alreece Billings from Fedex to send me the invoices.

She sent me two invoices with the wrong name and delivery address on them. I have asked her to phone me. She has not bothered.

Fedex is pathetic, not Fedex international, no, Fedex South Africa. I will NEVER use Fedex again.