1 reviews | Active since Oct 2016

20 Dec 2017, 12:48

Fedex are ********

I bought hair from China on the 25th November. My package was shipped within a day on ordering and arrived in South Africa in 3 days. Then Fedex called to inform me my package was held by customs and requested proof of payment. I sent proof of payment as requested. Fedex informed me that customs imposed a penalty of R1000 on my package and asked if i could pay for it. Yes i said yes since i didn't want to delay my package further. Now Fedex has issued me an invoice with an amount of R2 942.49 saying i should pay this amount for my package to be released. This amount they are requesting is 95% of my package value. How does Fedex calculate their customs. This amount is outrageous and i cannot pay it. Fedex i want my package and i cannot pay the amount you are requesting because it is too much & i cannot afford it.

0
Replies (1)
Fedex Express
Fedex Express's reply20 Dec 2017, 12:52
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

Best regards,