FedEx are a useless company do not use them.

FedEx express are an absolute awful company to deal with. I have a subscription arts and crafts box that I receive from Singapore every month, I pay for this quarterly. When the box arrived the customs charges were ZAR236 FedEx entered the charges in USD which is more than triple the amount of the actual item, when they phoned me to pay I explained that there must be a mistake, they sent me the invoice which clearly displays ZAR once I told them this they then wanted to send me about three of four different forms to fill in plus the commercial invoice (which they have already sent me) as well as an import code (I am not an importer this is for private use) to create a credit note to re-invoice me. All this for an error that they made on their side. After explaining that I was at home with a dislocated knee and no access to a printer they said they will see what they can do. They then called me back and told me I sent them the incorrect invoice (the same invoice that they previously sent me) they refuse to fix the problem that they created through their error without making me jump through hoops. This has been Weeks of back and forth and has been an absolute nightmare. This morning I told them that they can send the parcel back to the sender so they can re-send it back to me. Or at this point for a measley ZAR236 I am actually willing to just write it off so I don’t have to del with their *********** staff. The company sending the boxes does hundreds and thousands of dollars worth of business with them monthly. They are totally useless and unhelpful and refuse to take responsibility for their own mess up. Would definitely not recommend using them for anything. Awful awful experience.