FedEx and TNT Express SA - Horrific & Terrible Customer Experience

FedEx complaint: I booked & paid in advance R 4,828.24 towards courier to Canada. FedEx collected the box on 19 Apr. 21 on waybill # *** from Johannesburg. One month 12 days later, no news on the delivery. So many emails sent and calls made but no proper feedback from FedEx. Was told box was ****** in Memphis, where the tracking movements stopped. All contents lost, terrible service from FedEx. Not bothered about the customer. No compensation even though box ****** in their custody and no refund of even the courier costs. Pathetic style to deal with customers by ignoring emails. None of over 5 managers & customer service staff located in a Johannesburg, SA bothered to investigate and respond. Warn all users to be CAREFUL & think HUNDRED times before using FedEx South Africa. Makarand Phadke Johannesburg, South Africa ***