PG
Pieter G
1 reviews | Active since Jun 2025
24 Jun 2025, 16:40
Fedex and Driver Incompetence
After two emails and a follow-up call to confirm the correct delivery address, the driver either did not bother to deliver to the correct address or is unable to read. We have been very reluctant to use Fedex for international "priority" shipping as they failed several times before to deliver on time and without hassle. After receiving an automated email at 15:58pm saying: "We tried to deliver your shipment. 1. Incorrect address - Recipient moved", I directly contacted the customer support line and was only connected at 16:04 and was just told that they will not be able to deliver today after the Fedex driver failed to read the instructions as they do not have an after hours delivery option. They gave me an option to collect myself and at my own cost after Fedex was paid for a service. It should be noted that delivery was scheduled for 20/06/2025 and not today 24/06/2025. The packages were first sent to Cape Town and then Johannesburg, to be delivered in Centurion. Never again Fedex!
Helpful (0)
Replies (7)0
Replies (7)
Fedex Express's replyOfficial
24 Jun 2025, 16:43Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's reply24 Jun 2025, 16:43
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's replyOfficial
25 Jun 2025, 16:06Dear Valued Customer,
I recieved the following from our Clearance team: An emails were send to client for registration on the SARS eFiling system, unfortunately we will have to wait for Peter to get back for proof of email as he assist. Please also note SARS mailed all importers to ensure they update records before 01/05/2025. The shipper was informed of the delay and requested for the shipment to be abandoned.
I recieved the following from our Clearance team: An emails were send to client for registration on the SARS eFiling system, unfortunately we will have to wait for Peter to get back for proof of email as he assist. Please also note SARS mailed all importers to ensure they update records before 01/05/2025. The shipper was informed of the delay and requested for the shipment to be abandoned.
Best regards,
Fedex Express's reply25 Jun 2025, 16:06
Official
Dear Valued Customer,
I recieved the following from our Clearance team: An emails were send to client for registration on the SARS eFiling system, unfortunately we will have to wait for Peter to get back for proof of email as he assist. Please also note SARS mailed all importers to ensure they update records before 01/05/2025. The shipper was informed of the delay and requested for the shipment to be abandoned.
I recieved the following from our Clearance team: An emails were send to client for registration on the SARS eFiling system, unfortunately we will have to wait for Peter to get back for proof of email as he assist. Please also note SARS mailed all importers to ensure they update records before 01/05/2025. The shipper was informed of the delay and requested for the shipment to be abandoned.
Best regards,
PG
Pieter G's updateReviewer Update
25 Jun 2025, 18:28I have received no communications (email or telephonic) from Fedex in this regard and delivery was not delayed because of this!!
PG
Pieter G's update25 Jun 2025, 18:28
Reviewer Update
I have received no communications (email or telephonic) from Fedex in this regard and delivery was not delayed because of this!!
PG
Pieter G's updateReviewer Update
25 Jun 2025, 18:38This is according to the Fedex tracking: Tuesday, 2025/06/24 | 06:37On FedEx vehicle for delivery JOHANNESBURG ZA 15:46 Delivery exception Incorrect address - Recipient moved JOHANNESBURG ZA Wednesday, 2025/06/25 | 18:06 At local FedEx facility JOHANNESBURG ZA -- Your reply is clearly not correct if the shipment was out for delivery as confirmed by the tracking platform and email received about incorrect address!!
PG
Pieter G's update25 Jun 2025, 18:38
Reviewer Update
This is according to the Fedex tracking: Tuesday, 2025/06/24 | 06:37On FedEx vehicle for delivery JOHANNESBURG ZA 15:46 Delivery exception Incorrect address - Recipient moved JOHANNESBURG ZA Wednesday, 2025/06/25 | 18:06 At local FedEx facility JOHANNESBURG ZA -- Your reply is clearly not correct if the shipment was out for delivery as confirmed by the tracking platform and email received about incorrect address!!
Fedex Express's replyOfficial
26 Jun 2025, 08:00Dear Mr Gouws, we will look into this and revert back
Best regards,
Fedex Express's reply26 Jun 2025, 08:00
Official
Dear Mr Gouws, we will look into this and revert back
Best regards,
Fedex Express's replyOfficial
26 Jun 2025, 08:40Dear Mr. Gouws,
Please accept our sincere apologies for the incorrect update previously shared.
We would like to confirm that your shipment is currently out for delivery to the requested address. We are actively monitoring the delivery and will ensure it reaches you as expected.
Thank you for your understanding and patience.
Best regards,
Fedex Express's reply26 Jun 2025, 08:40
Official
Dear Mr. Gouws,
Please accept our sincere apologies for the incorrect update previously shared.
We would like to confirm that your shipment is currently out for delivery to the requested address. We are actively monitoring the delivery and will ensure it reaches you as expected.
Thank you for your understanding and patience.
Best regards,
Fedex Express's replyOfficial
27 Jun 2025, 10:10Dear Pieter,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Best regards,
Fedex Express's reply27 Jun 2025, 10:10
Official
Dear Pieter,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Best regards,