PvdL
Peter van der Linden
1 reviews | Active since Mar 2009
15 Jan 2025, 13:17
FEDEX
On 22nd November 2024 I wrote regarding an issue of a FEDEX employee incorrectly adding the wrong SA Customs Code to products that then required me to pay duties, which was not supposed to happen. FEDEX has not been forthcoming to resolve the issue - even after sending them all the documents THEY requested to prove incorrect Commodity Code....
Since querying this matter directly with FEDEX on 4th October 2024 - no offer to resolve or refund has been received!
Can this just be incompetence...?
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Fedex Express's replyOfficial
15 Jan 2025, 13:27Thank you for sharing your experience with FedEx. We truly value your feedback. Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue. We appreciate your patience and understanding. Best regards,Resolution Desk
Best regards,
Fedex Express's reply15 Jan 2025, 13:27
Official
Thank you for sharing your experience with FedEx. We truly value your feedback. Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue. We appreciate your patience and understanding. Best regards,Resolution Desk
Best regards,