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Andre A

1 reviews | Active since Apr 2010

16 Aug 2021, 16:01

FedEx - 4 weeks and still waiting on Express Package

On the 2nd July a shipment of a single box was sent on FedEx premium international express courier from the USA to my personal address in South Africa.

The shipment was sent and paid for by the shipper [in the USA] with all customs duties, clearing and admin charges for the shipper's account.

The goods have now been in South Africa since the 12th July, however despite daily calls and emails to FedEx I am unable to obtain my parcel.

The FedEx staff members I have been in communication with are rude, obnoxious and quite frankly useless - Sakhumuzi Nguza <***> Shannen McPherson <***>

They do not reply to emails, do not answer their respective phones, and continue to ask me for personal information that has nothing to do with the clearance of the shipment.

Despite numerous requests to be contacted by their senior managers / superiors they continue to ignore these requests as they have done for the past four weeks with my phone calls and emails.

0
Replies (5)
Fedex Express
Fedex Express's reply16 Aug 2021, 17:21
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie
AA
Andre A's update17 Aug 2021, 15:33
Reviewer Update
Thanks Melanie, Valdemiro Macome has contacted me and I have emailed him the information requested that was sent to Sakhumuzi Nguza and Shannen McPherson countless times over the past 4 weeks.
Fedex Express
Fedex Express's reply17 Aug 2021, 18:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve.

Regards,
Melanie

AA
Andre A's update25 Aug 2021, 13:51
Reviewer Update
@FedEx - not this matter is still unresolved. I've emailed and called your team several times per day every day since opening this ticket. They have proven time and time again to be ***********, lazy and rude. I have now had to go to the extent of sending an apology to the supplier of the goods explaining why I have not received the items eight weeks after they arrived in South Africa. You should be embarrassed!
Fedex Express
Fedex Express's reply25 Aug 2021, 15:01
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards, Leigh