AS
Assy S
1 reviews | Active since Aug 2016
27 Aug 2024, 05:21
Fedax ****mers
To say I’m so sad and disappointed would be an understatement. I bought 1 item overseas weighing 0,4 kg and I got an invoice for customs of up to 3500.
Is it really that expensive or am I being ****med because now I can’t afford to pay double for a hand bag.
Helpful (0)
Replies (8)0
Replies (8)
Fedex Express's replyOfficial
27 Aug 2024, 14:36Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Best regards,
Fedex Express's reply27 Aug 2024, 14:36
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Best regards,
Fedex Express's replyOfficial
27 Aug 2024, 14:51Good day Assy
The total value of your shipment is R5,895.86, the commodity attracts a 30% duty, resulting in a payable customs fee of R3,157.25. These charges were calculated in accordance with the applicable customs regulations.
We understand that customs fees can sometimes be unexpected, especially when importing goods from overseas. Our aim is always to be transparent with our billing, and we are here to help clarify any questions you might have.
Thank you for your understanding.
The total value of your shipment is R5,895.86, the commodity attracts a 30% duty, resulting in a payable customs fee of R3,157.25. These charges were calculated in accordance with the applicable customs regulations.
We understand that customs fees can sometimes be unexpected, especially when importing goods from overseas. Our aim is always to be transparent with our billing, and we are here to help clarify any questions you might have.
Thank you for your understanding.
Best regards,
Fedex Express's reply27 Aug 2024, 14:51
Official
Good day Assy
The total value of your shipment is R5,895.86, the commodity attracts a 30% duty, resulting in a payable customs fee of R3,157.25. These charges were calculated in accordance with the applicable customs regulations.
We understand that customs fees can sometimes be unexpected, especially when importing goods from overseas. Our aim is always to be transparent with our billing, and we are here to help clarify any questions you might have.
Thank you for your understanding.
The total value of your shipment is R5,895.86, the commodity attracts a 30% duty, resulting in a payable customs fee of R3,157.25. These charges were calculated in accordance with the applicable customs regulations.
We understand that customs fees can sometimes be unexpected, especially when importing goods from overseas. Our aim is always to be transparent with our billing, and we are here to help clarify any questions you might have.
Thank you for your understanding.
Best regards,
AS
Assy S's updateReviewer Update
27 Aug 2024, 15:02Can you please assist in getting the shipment returned as I can’t pay for that amount and it’s not in my possession for me to return.
It’s unfair that we are only told about this after the package gets to you.
It’s unfair that we are only told about this after the package gets to you.
AS
Assy S's update27 Aug 2024, 15:02
Reviewer Update
Can you please assist in getting the shipment returned as I can’t pay for that amount and it’s not in my possession for me to return.
It’s unfair that we are only told about this after the package gets to you.
It’s unfair that we are only told about this after the package gets to you.
Fedex Express's replyOfficial
27 Aug 2024, 15:27As requested, we will initiate the process to return the shipment to the sender and communicate with them accordingly.
Regarding the customs charges, it's important to note that it is typically the responsibility of the shipper or seller to inform the recipient of any potential customs duties and taxes before shipping. These charges are determined by customs authorities in the destination country, based on the value and type of goods being imported. Unfortunately, as the shipping carrier, we only facilitate the process and do not control or predict these charges.
Regarding the customs charges, it's important to note that it is typically the responsibility of the shipper or seller to inform the recipient of any potential customs duties and taxes before shipping. These charges are determined by customs authorities in the destination country, based on the value and type of goods being imported. Unfortunately, as the shipping carrier, we only facilitate the process and do not control or predict these charges.
Best regards,
Fedex Express's reply27 Aug 2024, 15:27
Official
As requested, we will initiate the process to return the shipment to the sender and communicate with them accordingly.
Regarding the customs charges, it's important to note that it is typically the responsibility of the shipper or seller to inform the recipient of any potential customs duties and taxes before shipping. These charges are determined by customs authorities in the destination country, based on the value and type of goods being imported. Unfortunately, as the shipping carrier, we only facilitate the process and do not control or predict these charges.
Regarding the customs charges, it's important to note that it is typically the responsibility of the shipper or seller to inform the recipient of any potential customs duties and taxes before shipping. These charges are determined by customs authorities in the destination country, based on the value and type of goods being imported. Unfortunately, as the shipping carrier, we only facilitate the process and do not control or predict these charges.
Best regards,
AS
Assy S's updateReviewer Update
27 Aug 2024, 15:31Can you please assist with returning the product as I actually requested this on Friday last week.
So sad that on your website the custom fees you have stated that it’s 5% but on the other hand one get charged half the price of the product I bought.
Please advise when I can get feedback with regards to the return as I can’t log it on my side as I don’t have the product
So sad that on your website the custom fees you have stated that it’s 5% but on the other hand one get charged half the price of the product I bought.
Please advise when I can get feedback with regards to the return as I can’t log it on my side as I don’t have the product
AS
Assy S's update27 Aug 2024, 15:31
Reviewer Update
Can you please assist with returning the product as I actually requested this on Friday last week.
So sad that on your website the custom fees you have stated that it’s 5% but on the other hand one get charged half the price of the product I bought.
Please advise when I can get feedback with regards to the return as I can’t log it on my side as I don’t have the product
So sad that on your website the custom fees you have stated that it’s 5% but on the other hand one get charged half the price of the product I bought.
Please advise when I can get feedback with regards to the return as I can’t log it on my side as I don’t have the product
Fedex Express's replyOfficial
27 Aug 2024, 16:37We have openned a trace to push furhter communication concerning the return of the shipment to the sender. We will continue to monitor and revert accordingly on email.
Thank you for choosing FedEx
Thank you for choosing FedEx
Best regards,
Fedex Express's reply27 Aug 2024, 16:37
Official
We have openned a trace to push furhter communication concerning the return of the shipment to the sender. We will continue to monitor and revert accordingly on email.
Thank you for choosing FedEx
Thank you for choosing FedEx
Best regards,
AS
Assy S's updateReviewer Update
27 Aug 2024, 21:02Hi team
I managed to get some funds, can I get the bag delivered if I pay the amount in the morning.
Please advise as soon possible.
Regards
I managed to get some funds, can I get the bag delivered if I pay the amount in the morning.
Please advise as soon possible.
Regards
AS
Assy S's update27 Aug 2024, 21:02
Reviewer Update
Hi team
I managed to get some funds, can I get the bag delivered if I pay the amount in the morning.
Please advise as soon possible.
Regards
I managed to get some funds, can I get the bag delivered if I pay the amount in the morning.
Please advise as soon possible.
Regards
Fedex Express's replyOfficial
28 Aug 2024, 11:07Good day Assy
Kindly note that your communication has been forwarded to the openned trace.
Please send your proof of payment to the below email address so that i can confirm and arrange delivery for you.
***
Thank you.
Kindly note that your communication has been forwarded to the openned trace.
Please send your proof of payment to the below email address so that i can confirm and arrange delivery for you.
***
Thank you.
Best regards,
Fedex Express's reply28 Aug 2024, 11:07
Official
Good day Assy
Kindly note that your communication has been forwarded to the openned trace.
Please send your proof of payment to the below email address so that i can confirm and arrange delivery for you.
***
Thank you.
Kindly note that your communication has been forwarded to the openned trace.
Please send your proof of payment to the below email address so that i can confirm and arrange delivery for you.
***
Thank you.
Best regards,