Fed-up with FedEx definitely not Express.

I bought a pair of binoculars on eBay which was dispatched from the UK on the 26th February. On the 29th February 2024 I was informed by FedEx that I needed an ITAC permit which I duly app**** for. It took 2 weeks to get the clearance. I received this clearance on the 13th March and forwarded it to FedEx on the 13th March. On the 14th march I received this response from FedEx " I’m waiting for warehouse people to advise where shipment is first then will let you know after that." After several more emails and attempted phone calls (the Direct Line *** does not exist and the Mobile Number *** just rings, I contacted eBay and received this reply on the 20th March "I'm pleased to inform you that according to the latest tracking information, your parcel has finally cleared customs and is on its way to you. We expect it to be delivered to your address at the earliest possible time". Checking on the FedEx tracking app it show that the package has been sitting at the Cape Town Depot since the 18th March. Today is the 26th March and still no sign of my package and after several calls I'm still waiting for a response from FedEx - definitely not Express.