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Shamiso N

1 reviews | Active since Jun 2018

13 Jan 2021, 18:07

FED UP WITH FEDEX!!!

My wife had a parcel sent to her from the UK in early December. When we tracked the parcel,we found that it arrived in South Africa the very next day. But Fedex did not call or communicate, they did absolutely nothing.

We had to call and follow up (several times), first they said the parcel had been sent back to the UK, nobody there knew the reason why. The second time they said it was still in Jhb but sent to the wrong depot. They promised to send it to our Nelspruit depot the following day, then nothing.... The third time we were told it's being returned to the UK again..... The people helping you give you promises that they will prioritize this issue and call you back, then they never do. We have been waiting now for more than 4 days for them to get back to us.

It is extremely frustrating to get such poor and shoddy service from such a company. AM REALLY FED UP!!!

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Replies (2)
Fedex Express
Fedex Express's reply13 Jan 2021, 19:13
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh

Fedex Express
Fedex Express's reply14 Jan 2021, 08:48
Official
Thank you for speaking to me today and for allowing me the opportunity to investigate and revert with corrective action. The Parcel Force shipment EE***GB was handed to FedEx on the FedEx tracking number *** on the 8th of December. The shipment arrived in South Africa on the 20th of December and had already pre-cleared customs. There was an customs invoice due in the amount of R 1549.80. Numerous attempts were made from the 11th on telephone number ***. This number was provided by the sender. A trace was opened to the sender requesting alternate contact details with a negative result. As per our process the trace was closed and the shipment returned to the sender on tracking number ***. This shipment is currently undergoing customs clearance in the UK. Once cleared the shipment will be available for delivery. Please contact the sender to arrange for the shipment to be re-shipped on delivery ensuring we have the correct contact details. Kind regards Leigh