FED UP!
IF THERE WAS 0 RATINGS AVAILABLE THATS EXACTLY WHAT I WOULD HAVE RATED FOR TNT, NOTHING IS A SENSE OF URGENCY - I HAVE A SHIPMENT DETAINED THEN CLEARED A MONTH LATER , AFTER A WEEK OF THE SHIPMENT BEING CLEARED I AM AWAITING 7 DAYS FOR THE DELIVERY TO TAKE PLACE , I DON'T THINK THIS COMPLAINT WOULD BE NOTICED EITHER WAY.
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Replies (4)
Fedex Express's replyOfficial
19 Dec 2019, 09:20Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Fedex Express's reply19 Dec 2019, 09:20
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
's updateReviewer Update
19 Dec 2019, 13:07Just as i expected no sense of urgency:
From: cxmza cxmza <***>
Date: Thursday, December 19, 2019 9:40 AM
To: Me <***>
Cc: cxmza cxmza <***>
Subject: FW: [EXTERNAL] TNT Express Worldwide SA (Pty) Ltd has a new 1 star review Good Day Nalene, Thank you for taking the time to write to us. Could you please advise your tracking number in order for me to assist you?
I Responded :
Good Day Kindly see tracking number & email thread attached: *** I called customer service after Vusi ignored my 8 mails – refer to docs attached , Katlego is trying to arrange to get the parcel to Elandsfontein so I can collect myself seeing that TNT cannot get it done before we close tomorrow. Thanks
From: cxmza cxmza <***>
Date: Thursday, December 19, 2019 9:40 AM
To: Me <***>
Cc: cxmza cxmza <***>
Subject: FW: [EXTERNAL] TNT Express Worldwide SA (Pty) Ltd has a new 1 star review Good Day Nalene, Thank you for taking the time to write to us. Could you please advise your tracking number in order for me to assist you?
I Responded :
Good Day Kindly see tracking number & email thread attached: *** I called customer service after Vusi ignored my 8 mails – refer to docs attached , Katlego is trying to arrange to get the parcel to Elandsfontein so I can collect myself seeing that TNT cannot get it done before we close tomorrow. Thanks
's update19 Dec 2019, 13:07
Reviewer Update
Just as i expected no sense of urgency:
From: cxmza cxmza <***>
Date: Thursday, December 19, 2019 9:40 AM
To: Me <***>
Cc: cxmza cxmza <***>
Subject: FW: [EXTERNAL] TNT Express Worldwide SA (Pty) Ltd has a new 1 star review Good Day Nalene, Thank you for taking the time to write to us. Could you please advise your tracking number in order for me to assist you?
I Responded :
Good Day Kindly see tracking number & email thread attached: *** I called customer service after Vusi ignored my 8 mails – refer to docs attached , Katlego is trying to arrange to get the parcel to Elandsfontein so I can collect myself seeing that TNT cannot get it done before we close tomorrow. Thanks
From: cxmza cxmza <***>
Date: Thursday, December 19, 2019 9:40 AM
To: Me <***>
Cc: cxmza cxmza <***>
Subject: FW: [EXTERNAL] TNT Express Worldwide SA (Pty) Ltd has a new 1 star review Good Day Nalene, Thank you for taking the time to write to us. Could you please advise your tracking number in order for me to assist you?
I Responded :
Good Day Kindly see tracking number & email thread attached: *** I called customer service after Vusi ignored my 8 mails – refer to docs attached , Katlego is trying to arrange to get the parcel to Elandsfontein so I can collect myself seeing that TNT cannot get it done before we close tomorrow. Thanks
's updateReviewer Update
19 Dec 2019, 13:11Also to add - Katlego lost my details????
's update19 Dec 2019, 13:11
Reviewer Update
Also to add - Katlego lost my details????
's updateReviewer Update
19 Dec 2019, 13:1916 Minutes On Customer Service Line - NO ANSWER / NO SOLUTION
's update19 Dec 2019, 13:19
Reviewer Update
16 Minutes On Customer Service Line - NO ANSWER / NO SOLUTION