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Annemarie L

1 reviews | Active since Jul 2015

21 May 2025, 10:35

Fed Ex incompetence

Waiting for delivery that was scheduled on 19 May 2025, received an email 18h00 on 19 May that stated my address is incorrect. Enquired about it the next morning, my address was correct, The FedEx delivery driver made no effort of asking our security at gate if he is at the correct address. I personally asked the security to receive the package for me. When confirming my address and contact details with FedEx live chat the next morning, they assured me the package will by delivered 21 May 2025. On 21 May early morning I receive an email stating that my address is still incorrect and delivery will take place 22 May 2025. Same story different day. After trying numerous times to call customer care or live chat, no one is available. 2 hours of trying to get hold of anybody at Fed Ex with no success. I hope Shein changes their courier service asap. Very very very disappointed.

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Replies (4)
Fedex Express
Fedex Express's reply21 May 2025, 10:37
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk

Fedex Express
Fedex Express's reply21 May 2025, 15:07
Official
Dear Annemarie, Thank you for confirming that your query has been resolved We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step. If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service. Thank you for choosing FedEx. We look forward to serving you again. Kind regardsResolution desk
AL
Annemarie L's update23 May 2025, 11:05
Reviewer Update
Thankyou Martha from FedEx for your quick response after my review on HelloPeter. My package was delivered that same day, with frequent correspondence of delivery time.
Fedex Express
Fedex Express's reply23 May 2025, 11:55
Official
Thank you Annemarie, Thank you for choosing FedEx