Fed "EX"!!!

Our company supplies essential services. We had an urgent international parcel booked with Aramex but because of the urgency, our supplier suggested we use Fedex for the "express" service. We did that & paid the extra buck for it! Worst decision we ever made. Parcel has been at Maitland for 2 days but the status remains "clearance delayed". After numerous phone calls & holding on for 30 minutes each time, I eventually got through to Geraldine who took all our company details (apparently this would expedite the matter, so not!!) We were told that they have a huge backlog at customs because of "Covid-19 cases among the staff" but looking at all the bad reviews, one can see that this is just an easy excuse for their incompetence. We now have to deal with the backlash from our clients, loss of production, loss of business, threats of legal action etc. all because of ONE WEAK LINK in the supply chain. Thank you Fedex ... You might have cost us our good name & possible future business!! Never again!!