Falsely inflated parcel weight to overcharge the client

Item: Fedex Express
Rating: 1
Author: M P

The TNT waybill states that the parcel is 21 kg while I had chance to recheck it myself and found to be only 15.9 kg. As their freight charge was USD 215 that means I was overcharged for at least USD 50 (R 673) as difference was over 5 kg. Their reference is ********** 39

Helpful (0)

Replies (1)

Fedex Express's replyOfficial

12 Jul 2018, 12:02

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

Fedex Express's reply12 Jul 2018, 12:02

Official

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***