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Carol-Anne De Olim

1 reviews | Active since Apr 2014

30 Oct 2018, 16:30

False and horrible service

Although their delivery has improved there is still some serious room for improvement. Last week 3 boxes where picked up on the 25 October at 18h00 - 18h30 in Upington. Only their system shows that it was picked up today in Kimberley. Loot gave instructions that 3 boxes where to be picked up last week and it was done. Yet Fedex system apparently clearly shows that it was done today in Kimberley. This is highly unlikely as I live in Upington and was not home today. How is it possible that something can be captured on the system for days late and shows a false collection location. Why is Upington Fedex service fantastic, but the rest is a mess. Again is this really the best Fedex can do!????

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Replies (2)
Fedex Express
Fedex Express's reply30 Oct 2018, 16:33
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

CDO
Carol-Anne De Olim's update30 Oct 2018, 19:23
Reviewer Update
Apparently you did not understand this correctly. The 3 packages was booked last week and Wednesday (24/10/2018) for collection in Upington. It was collected on the Thursday (25/10/2018) in Upington between 18h00 and 18h30. Some how your system shows it was collected today (30/10/2018) in Kimberley at 13h40. This is not possible at all as I was not at home in UPINGTON and I am NOT IN KIMBERLEY. Then again some how the information gets garbled from I assume Kimberley to Upington, because Upington wants to know if there is a collection today. They only know about the delivery for today. I must AGAIN COMPLIMENT UPINGTON ON THEIR FANTASTIC SERVICE AND FRIENDLY STAFF. If this simple explanation can get so messed up that they (Kimberley - I asume) say here is a pick up and not resolve the problematic pick up (that was already done) then I don't know what to say anymore. Loot and I arranged the pick up asap so the items can be returned within the 7 day grace period. Now due to your fault this has been delayed and I am outside the 7 day return period. I AM HOLDING FEDEX RESPONSIBLE FOR ALL COST IF LOOT DOES NOT ACCEPT THE RETURN DUE TO THE DELAY CAUSED BY FEDEX.