Failure to deliver

<p>I bought dvd items from Loot.co.za on 10 December 2016. On this date they were allocated to Fed Express coureir services for delivery. To date the coureir has not delivered the items to me. No explanation is given as to why are they not delivering the items. I have paid for the items including for the courier in full. I have made many many email enquiries and I am told that they are investigating the delay and they never ever come back to me. Of late I received an email from a Lizzy Matjila saying she is sorry and that she is investigating but that is what they have bee saying for weeks now. This is no longer a coureir but the South African Post Office!!</p>