Extremely poor service on the top of extremely poor service.

After giving Fedex Express a rating of 1 star on the 7th December, I received the standard corporate response that a "senior member of the management team" would be in touch. I was called a day later by a team leader and she made an attempt to help me but after a few phone calls, I was left even more in the dark (they blamed another courier) and after two unanswered emails, I have moved no further with my original enquiry. It appears that when something is difficult to resolve, they just disappear! At this stage, if I was able to resolve negative stars, I would do so. Fedex SA, you have a serious client service challenge. If asked, I will actively recommend the non use of your services.