Extremely Poor Service & No Communication – FedEx Shipment

I am extremely frustrated with the level of service I have received from FedEx regarding my shipment (Tracking Number: ***).

This shipment was assigned on 9 March, and today is 1 April, yet there is still no clear delivery progress or accountability.

The tracking information has been completely inconsistent, showing movements from China/Hong Kong to France, then to the Netherlands, and back to France again, with no clear explanation. This raises serious concerns about the actual whereabouts of my parcel.

I have made multiple attempts to contact FedEx but have received no response or meaningful feedback. As a customer, I expect transparency and proper communication, especially when there are delays.

While I understand there may be global disruptions affecting logistics, this does not justify the lack of updates or the confusing tracking information provided over such a long period.

At this point, I am requesting: • The exact current location of my parcel • A clear explanation for the irregular tracking movements • A realistic estimated delivery date

If this matter is not resolved urgently, I will be forced to escalate it further through formal channels.

This experience has been extremely disappointing, especially considering the time that has passed. It reflects very poorly on FedEx’s reliability and customer service.