Extremely Poor Service and Attitude.

<p>Yesterday(04/07/2017) I phoned Fedex for a quote to courier a package,</p> <p>I first spoke to Sihle who was supposedly going to send me a quote, which she never bothered to do, she also informed me that the latest collection time is 17:00, I called back at 15:30 same day and spoke to Nazeema who claimed that "they can't assist me because it is past 15:00". when i asked her about the quote, she then rudely stated that "its not 'their' problem if i havent received a quote, on there side the email was sent", I highly doubt they even paid attention when i gave them my email address if they even did bother to draft an email let alone send it as I have Yet to receive a quote from them.</p> <p>so I phoned again today(05/07/2017) at 14:55 because of this and this time spoke to Swike who refused to assist me with the excuse, "because it is already 15:00", I informed her that it in fact was not 15:00 she subsequently then put me on hold, 10 minutes later she stated that "she cant help me", so I asked to speak to her supervisor, Swike agreed and put me on hold again for another 15 minutes, Swike then stated that "they cant arrange anything", I then asked her why she didnt put me through to her supervisor and she responded "the supervisors spoke to me", I fail to see how this is even valid.</p> <p>these individuals and Fedex by proxy and association wasted so much of my time that I am unable to arrange this with another courier company today.</p> <p>All I called for was the reference number so that I could make payment before 15:00, because i still havent received the aforementioned quote.</p> <p>Everytime I work with Fedex they have a problem, last time I paid extra for a weekend courier only to find out they didnt even action it.</p> <p>I fail to understand why they have no interest in conducting business as clearly it is far too much effort for their staff to do what they are being paid for...A.K.A their jobs!</p> <p>I now understand that Fedex has no interest in money as this is evident by the incompetency of their staff.</p>