Extremely poor service.

Purchased a product from the UK and paid a lot of money extra for Fedex “priority“ shipping. The package arrived in JHB on 5 July and on 6 July the tracking states “delay - no action required at this time.” A week passed with no further updates. I contacted Fedex customer service and they suddenly informed me that they need my personal details, which I then provided. As of today still no progress. Contacted Fedex again, but they could not provide a straight answer to why the package is delayed. The only info I got is that it is still in the bond cage and that customs was closed at some stage - which seems strange, because I received (on time) packages from both Linux and Aramex, shipped roughly the same time period, without any delays. Really poor service.