Extremely Poor Delivery Service

I ordered an item on Ebay and the supplier uses Fedex to deliver from Israel. Fedex collected the item on 26 October 2017 and gave me an estimated delivery time of 6pm on 31 October 2017. It is now 8pm on 2 November 2017 and according to Fedex Tracking, my item hasn't left Fedex premises in Israel yet. I have tried to contact them on their customer service line +972 77 ********** but no one answers this line and the automated voicemail is in hebrew or arabic, so I can't understand them. Yet the website that refers you to this number is in English! I am gravely concerned as my item's value is $8000 and I am unsure if I will ever receive it. I will NEVER again deal with a vendor that uses FedEx! Please don't fall into the same trap as I have. You have been warned!