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Sonja T

1 reviews | Active since Jul 2018

09 Nov 2020, 13:26

Extremely bad service

A shipment arrived from China on 23 October, the invoice I received from Fedex had the origin as London with the incorrect tariff details for duty. I have been trying to get the correct invoice to be sent and am still waiting. We are now out of stock in the goods and it is effecting our turnover. If there was an option for minus stars, I would have reviewed it a a minus. The service is pathetic to say the least

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Replies (4)
Fedex Express
Fedex Express's reply09 Nov 2020, 13:40
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Brenda 
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Sonja T's update10 Nov 2020, 11:25
Reviewer Update
Day 28 and I am still waiting on this issue to be resolved
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Sonja T's update10 Nov 2020, 14:08
Reviewer Update
Brenda I have received the incorrect invoice again
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Sonja T's update10 Nov 2020, 15:39
Reviewer Update
Brenda I need a number that I can phone to elevate this matter. I cannot get through to anybody that I have been dealing with including you.
Please Brenda!