EXTREMELY BAD SERVICE

This is absolutely NOT OK!

I've been trying since September last year to get my certificate from FEDEX express and no one knows what's going on. The last called I made on Wednesday, I was told it was ABANDONED!

I send through all the documentation and a letter as to why there is no transaction for this. I send an invoice, a waybill invoice and a letter. I cannot send through bankstatement because THERE IS NO TRANSACTION, IT WAS AN AWARD CERTIFICATE WHICH IS FOR FREE. All of this was send to get it cleared.

I still yet to get a reply from Ruth which is handling this, WTH?! Even her colleagues is sending her emails on my behalf and still no update or reply? Trying get anybody to help and send my certificate to me is literally hell.

I've been in contact with : Ruth Masego Moyo Mpho Mathabi Dimakatso Nthute Sakhumuzi Nguza Keamogetswe Mphahlele Aaron Zulu and a Cecelia (per phone)

I've called in, I've emailed and I'm now on the verge of lodging a complaint with the Gauteng Department of Consumer Affairs. I have all the email correspondence regarding this matter. It's been 7 MONTHS and my patience is very thin.