Extremely bad service

On the 28 November I send fedex my clearing code, and they acknowledged that they received and captured my details, I even called them to re-confirm and they gave me assurance that they ha e captured and forwarded my details to custom.

On the 29th I called them as I know that they like to say that they have captured things and only to find out that they are lying, and truly they were lying they never captured my details, the consultant who I was talking to said to me I havent provided them with my details which I have send on the 28th via email and also telephonicaly, I provided the lady again with my details and she said I should call monday to Check the invoice.

On the 02 December (Monday) I called and was told that I haven't provided fedex with my details, which I have send on the 28 and 29, again I gave the lady my details, later same day I called again to Confirm and was told that I haven't provided fedex with my details again and custom tried to call me my number doesn't exit which is a ****, I provided them with details again and I sent them an email with my details.

Today again I called, and was told again that I haven't provided fedex with my details.

I am so disappointed and irritated because I send fedex several emails and even called them but they don't take me serious as their customer.

The most painful thing is that I have presentation tomorrow for those samples, and I paid for priority shipping not normal shipping.

I am just giving FEDEX till 15:00pm today to deliver my parcel if not let them return it back to Dubai and I want the money I used to buy those things including shipping expenses.