Extremely Bad Experience

I should have read all these reviews here before I decided to use Fedex. The most exasperating experience I have ever had with a courier company. The agent put up a pretense as if they are knowledgeable whilst they know not. Full of Arrogance covered in politeness as if they want to help, meanwhile they have internal revenue targets they need to meet. It’s been almost 2 weeks of back and forth, and fruitless ping pong of emails to no avail. I have provided proof of payment including my bank statement and invoice, but still I am told that the seller has under-declared the value of shipment as if they were privy to the negotiations I had with my seller. And on each email there is a threat of how the goods will be destroyed or that I will pay additional fines and penalties, because they believe there is some document I need release. For me it almost seems like it’s an income collecting strategy. I will definitely make sure I don’t use Fedex ever again. And I will tell everybody about how bad their service is. I have 2 shipments that arrived 18 July but I am only being communicated on one, when I ask the agent about the second shipment, there is no response whatsoever. I have asked her a couple of times even provided the tracking number but she is deliberately mute. Because of the lack of progress and the fact that I urgently need my parcels for my research work that I need to submit by Friday, I have sent their agent, Olga, an email quoted below and consented to paying a penalty because I am in urgent need of my shipment for my research work that earns me income. Fedex, You should never put your very own customers that support your business under undue exasperation. Unfortunately, I will not fabricate a document that doesn’t exist to suit you. What I have provided is all there is. I no longer want a string of ping-pong emails. This issue should be resolved and closed today unfailingly.

Kindly resolve this issue and deliver my 2 parcels to me no later than Thursday 21 July 2021. References: *** and ***.

It should be noted, and I want to put it on record, that my paying the penalty is by no means an admittance, nor an acknowledgment, that the seller neither myself under-declared the value of the goods, but rather, for the sole reason that I urgently need my goods. My initial declarations still remain the same.