Expensive monitor damaged by TNT shipping

<p>I imported a very epensive monitor from the US with TNT. At first I found it extremely difficult to contact eh PTA TNT centre as their phones just rang for hours or was busy. Even the national centre could not get hold of the PTA centre. When the box arrived I noticed damage on the bottom part of the box although the box was covered in "fragile" stickers as I had requested the proxy shipping company to attach. When I opened the pox the styrofoam was broken on the one side and underneath and this cause the cables to dislodge and end up in front of the display surface of the monitor. The metal plugs scratched the display surface, bottom bezel and the monitor sign on the bottom bezel. This was a $999 monitor. I previously also had TNT ship an amp to me from the US and that box and styrofoam was also damaged severly. Somehow the amp was luckily not damaged but the box was a write off. This company doesn't care how they ship items. Their PTA centre does not answer their phones. I managed to contact Amazon (Acer store) re this damaged item and they are prepared to refund me but I need to get the item back to where it was shipped from in the US. Actually TNT's insurance should completely cover the replacement of this item since they damaged it. I really want nothing to do with TNT after this but this needs to resolved asap as I need this for work. I import items regularly. I want the shipping costs covered by them there and back. I really feel that is the least they could do otherwise I will lodge a complant with paypal. DO NOT USE THEM AT ALL COSTS!! They will damage your items. I only wish I could post a few pics.....</p>