Exorbitant Costs- Still no Delivery

Shocking service. Had a delivery for an order placed on 23 March. Delivery cost was already high @ 140 euros, the rest of my order was 270 euros. Paid on my card for R8145.39 .

TNT phone me on 26 march to inform me to pay customs. All seems fine. On 27 March they email me the details to pay, it's quite off but considering we'r going into lockdown I just want to get my goods and I just pay it. They took the total value of the goods at 7896 (not even close to (270/410)*8145=~R5363).

They ask me to pay R1739.90 for customs, duties and a R380 admin fee. This brings the total I've payed for just getting my items (which is special anti-bacterial plastic for 3d printing, to make face masks that are safer), to ~R4521, which went to TNT.

TNT then in fact don't seem to have the package in JHB because from even though OR Tambo appeared then on their tracking info, it then appears to bounce all over Europe.

I query this with them a few times. Eventually tracking info appears at OR Tambo again, on the 6th of April.

I ask TNT AGAIN where it is and the person I speak to asks me to pay my customs. Which I've already paid around 2 weeks before. I send him details of this. He then asks me "where's your essential service certificate". I tell him I don't have one, this was ordered and shipped before lockdown.

He then decides to stop responding to me when I ask to escalate. I've since opened 2 additional customer care tickets with them, both have also stopped responding when I ask to escalate this.

In the midst of all of this, other courier companies have delivered things during this lockdown. TNT shows absolutely appalling service, and communication. Additionally every day they seem to manipulate the tracking data to say the package arrived at the facility that day. I presume this is to prevent it for raising a flag on their own system.

Honestly some of the worst service I've ever experienced from any company ever.