1 reviews | Active since Feb 2013
Exorbitant Admin Fee on top of shipping & customs
WETEK send me a package and paid all shipping cost in full to TNT Express. Cost of the item is $80(R1128) WETEK paid them $50(R715) for shipping. More than enough to cover all shipping cost and custom duties. This seems right because in the past I have paid between R450-R600 for shipping for goods in this price range and this will include VAT & all duties. <br> ...but I never received this package. TNT send me a ransom note, demanding me to pay R606 for fees. They are claiming that this is all custom fees and charged by customs. After investigating, I conclude that only a R173 of this is VAT (their is no custom duty on electronic goods) and the other R433 is an additional admin fee charged by TNT.<br> I did not appoint you as my agent and I have no contract with you. You have been paid in full and you should deliver. If you refuse to deliver I will demand a refund from WETEK. What you are doing is ******ion. You are bullying your clients customers to make and extra buck and I will not fall for that. If there is no resolution within 48 hours I will post this complaint on every forum I can get my hands on and this will end up in a huge PR blunder not only for you but also your client WETEK
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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