DC
Dean C

1 reviews | Active since Feb 2022

26 Feb 2022, 20:12

Excessive TAX and duties

I have ordered a parcel from the USA which cost me $100. I have however received an invoice of R1523.30. I cannot understand how I can be charged $100 for a parcel that cost $100. I have then searched reviews on the internet and saw that it is a common occurrence for Fedex to charge excessive amounts. The only way I can get close to the customs value is if I add the shipping fee paid to Fedex.

Could someone please advise how the customs amount came to R3035.00? I have no problem paying for customs and VAT and the administration fee for the correct customs value, but the amount is incorrect.

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Replies (1)
Fedex Express
Fedex Express's reply26 Feb 2022, 20:21
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Kind regards Leigh