Exceptionally poor service from TNT

<p>I was notified by TNT Express that my parcel had arrived in South Africa , was presented with a proforma invoice for the VAT and clearing on the 18th July . payment was made the same day by EFT with proof of payment forwarded to the relevant department . as of today ( the 28th July) i have not received the parcel , </p> <p> </p> <p>my complaint revolves around the complete lack of ability to obtain any information out of TNT through their call centre . I have spoken to 3 or call centre agents - i have asked to be put through to operations managers all to no avail - only wasted time on the telephone . each call made ( abnout 6 or 7 would take about 15 to 20 minutes .</p> <p> </p> <p>for reference sake i supply the tracking numbers . there are 2 numbers TNT number : ********** 96 and FEDEX number ********** 01839 .</p>