Exceptional Customer Service During Country Unrest # Fedex # Amanda Ericson

My shipment from was scheduled to be delivered on Tuesday and it got delayed by 2 days due to unrest in the country. When it finally arrived on Thursday in the country, the delivery was scheduled for today, it was later cancelled cause there was payment to be made before is made. The invoice was sent only this morning after I called FedEx. After making payment I was informed that delivery is rescheduled for Monday as they have limited services due to unrest. I called their customer service to arrange collection and I told that their office are closed and I can’t arrange Collection. I spoke to Amanda Ericson and explained my situation and that I need my shipment delivered today and at that point I started to have anxiety attacks when assured me that we she try to make arrangements to get my shipment delivered today. After waiting for her on the call, she eventually get back to me and let me know that she made arrangements to get my shipment delivered today. Kudos to Amanda Ericson for saving my day.