EVA BAPELA AND PHUMZILE MAZIBUKO ARE YOUR WORST NIGHTMARE

Theres 2 ladies namely Phumzile Mazibuko and Eva Bapela at FedEx and i believe they are clearance administrators, these 2 will definitely make your experience with FedEx a horrible one. I'm saying this with confidence because it's not the first time I am complaining about FedEx just because of them. I'm not sure if they are unable to read or if genuinely, they have zero regard for clients but whatever it is, it's horrible. They NEVER respond to emails, yet they are able to send them, so I'm confused as to whether they just don't want to respond or they can't read. I have a shipment that was said to be stopped by Port Health according to Eva, she sent an email on Jan 16, 2026 at 2:31 PM. then Phumzile also sent an email on Jan 19, 2026 at 9:02 AM advising that they received feedback and that the final package is required, which sounds odd to me. On Jan 21, 2026 at 10:06 AM i sent both Eva and Phumzile asking them what Phumzile's previous email means, they both didnt respond. On Jan 21, 2026 at 1:43 PM again, i sent a follow up email, asking for clarity of Phumziles email,no one responded. Until i got another email from a 3rd person Phephile Malembe on Jan 23, 2026 at 10:59 AM whith a attachement saying my parcel has been sent to the State warehouse, and the same Phumzilel and Eva are CC'd on the email and they still keep quiet, so now im asking myself what their actual role is if they dont respond to emails? What was is their actual role? and if someone responsible, accountable and is willing to work can liase between the four of us because clearly Eva and Phumzile are on a mute basis. can i have someone that will give me actual feedback on my shipment? Where is the parcel, whats happening with it? when will it be delivered? im not really asking for anything out of the ordinary.