Endless delays with poor service

I regularly import and have used many courier companies. Fedex is the worst by far. My package landed in SA on 27 June and since nothing has happened. Middle of July I got a call requiring my ID and I gave it to the lady who called me, since nothing has changed. I tried contacting them by email and I was told they again required my ID and I gave them my ID for clearance again this time by email, since then I have heard nothing and tracking status remains that my ID is required. This is the worst service I have ever received from a courier company and will not use them again.

And no this is not pandemic related delays. Just last week I have imported various items through other couriers and they were cleared by customs within 1 day and have already been delivered to me. This package have been delayed for 46 days now with no resolution in sight.