Empty Promises - FedEx is the worst!!!

I previously wrote a review on FedEx bringing a package from overseas that was badly damaged. After posting FedEx go hold of me and made all these promises that my issue would be investigated and my damage claim would be taken care of. I had to send quotes, photos and all other kinds of ****, but I did it as my computer was badly damaged by them and either had to be fixed or replaced. It has been almost 3 weeks since I have heard from anyone. They are ignoring all emails I send after promising to take care of my claim. The representative, Harriet Nongwe, makes empty promises for the company but completely ignores you when you try contact her for feedback. As a Customer Service Manager I have to say that this is THE WORST service I have ever come across. The people at FedEx are a bunch of useless ********* with no regards for people's belongings. Do not EVER use them unless you want to be ****** and **** to.