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ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

04 May 2017, 20:20

Empty promises and unable to help

<p>So for more then 5 years I always get my shipments with FedEx with no problem up until today here's were my problem started my item was shipped from Pretoria to Port Elizabeth it left Pretoria yesterday at 13:30 so I called FedEx call center and I did talk to a call center agent I give her my tracking number and she tells me my my parcel will be delivered on Friday she can guarantee that so I was happy to here that so I just wanted to be safe so o called your office in port Elizabeth to confirm what the agent in your call center told me was true and the guy in port Elizabeth say the minute it gets in it will be send out to me so I was OK with that then to day I call in again to find out were my package is and was told by a agent that my item will not be delivered to me tomorrow Friday it will be delivered Monday this is unacceptable why would to agents lie to me and say it will be delivered tomorrow Friday and now the 3rd agent say Monday this is just unacceptable as it was your own agents who mislead me to believe it was being delivered tomorrow the 5th of may Friday so it's only right that you do the delivery tomorrow Friday the 5th of may as this is not my fault it's your agents fault my tracking number is LFX ********** 23 If this doesn't get sorted out I will not ues FedEx anyone this is unacceptable </p>

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Replies (1)
Fedex Express
Fedex Express's reply05 May 2017, 09:15
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge