Empty promises...

<p>April I assisted a work collegue with his girl friend's baggage that had to be sent to russia while they were touring africa... none the less that package was delayed due to the customs rules in russia and eventually returned to SA... i got a email from tnt with an apology stating what the situation was and that would be refunded. Anyway after more than a month later the goods was releasted and send back to me. TNT has gone quite since and no refund as promised i've resent the pacakge in the meantime using globeflight and expericed none of the issues TNT did... what about my refund?? I paid more than double I was supposed to and i want my refund why did another courier company have no issues sending the same package to the same address??</p>