Egregious act of Incompetence.

On the 7th of February my package was returned to sender without my knowledge. On the very same day of the 7th of February, I was contacted by FedEx Express to make immediate payment in order for said package to be delivered to me...

A week after I made payment, after a week of unanswered emails from agent, I make a phone call to FedEx Express to find out what is happening to my package, and I was then told my package was returned to sender.

I then get the tracking number for my package (outgoing tracking number) and I send an email to fedex express for an instant refund since I'm not paying for any delivery.

When Fedex questions why I'm looking for a refund, I send screenshots and email chain to show "validity" of said refund claim.

Shortly after that, the very same agent then turns around and now has the time to respond to my emails and claims, to halt the refund process as she is in contact with original sender to send the package back to South Africa so it can be delivered to me.

It has been a week and a half of back and forth awaiting to hear from said agent what she has done to correct her egregious act of incompetence.

I am hoping this will reach higher management and get my said package either delivered to me or my money back and package delivered to me, because at this rate no one should have to pay a company who claims to deliver EXPRESS and they do not DELIVER.