ATvR
Andrew T van Rooyen
1 reviews | Active since Mar 2015
04 Mar 2015, 18:29
DSTV EXPLORA DECODER PROMOTION
On the Dot phoned me on the 17/02/2015 and said that my decoder will be delivered to my doorstep(Home) between the 23/02/2015 and the 27/02/2015.It was then said that FEDEX will deliver on the 26/02/2015 between 16:00 and 17:00 this never happened. I then phoned them on the 27/02/2015 and they said that they will only be able to deliver on the 02/03/2015 as they only service outlying areas on Monday's.Monday came and no delivery took place once again.I then phoned Fedex again and they said that they will deliver on Wednesday the 04/02/2015 during 8:00 and 11:00 no delivery took place as per norm I suppose.I then phoned Fedex again and they then said that they will deliver at 16:30 according to the driver 16:30 came and agaaaaaain no delivery took place.I phoned Fedex again and they said that the driver confirmed that he is now 30km away from Olifantshoek so he won't be able to delivery today but promises to do the delivery tomorrow the 05/03/2015.I suppose tomorrow they will have another excuse as to why my delivery did not take place.This is pathetic service!!!Please assist.Thanks
Helpful (0)
Replies (1)0
Replies (1)
Fedex Express's replyOfficial
05 Mar 2015, 10:36Hello AndrewvanRooyen,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply05 Mar 2015, 10:36
Official
Hello AndrewvanRooyen,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,