Driver not held responsible for lost goods

On the 20th of November, the Fedex driver collected my Spree return (2 items) and also my Superbalist return (3 items). The Superbalist item was not registered for collection yet as I only received the first sms on Mon 27 Nov that that the package would be collected by 5pm on that day. I also assumed that the system was backlogged due to Black Friday and that they would soon realise that that they already received the package. I received an sms again on the 28th and just left it. I received my Spree credit on the 24th so I started wondering what the delay was with the Superbalist credit as it was very unusual that I had not received any confirmation that they indeed received my items. I have been a customer for about 4yrs and never had an issue - same with Spree. My frustration anger with this matter stems from • First there was confusion at our offices – regarding the collection document which was eventually found. Then they gave me the wrong driver name and eventually Spree confirmed that it was not their driver that collected the items. • I contacted the Superbalist courier company – MrD and they indicated that they did not receive the package and that I contacted the wrong courier company. I then checked the collection document and saw that I need to contact FEDEX and my first call to them was on 8 December. • 8 calls later to their national call centre and having to explain the story 4 times I was still getting nowhere. Eventually Lucia sent an email to their Cape Town office and I received a response from Oethmaan Jacobs “The only parcel that we have here is for Spree from the client. There is no waybill for this parcel and it has Spree items inside. Nothing for Superbalist” • when I was saying all along… that I am aware they did not received the items because the driver never delivered it and I kept asking them to find out who the driver is and what he did with my 3 items. I call again today 11 December to speak to Lucia and again I had to email her the copy of the courier collection page – which only shows that 2 parcels was collected and the driver signed his name – he did not write it. I am extremely worried now that I am liable to pay for these 3 items, or if found will be stuck with 3 items that do not fit. I have until 15 December to return these items. Please Help Me!!!