AR
Aveshan R
1 reviews | Active since Jan 2020
24 May 2023, 09:45
Double Payment - No refund received after 1.5 months
Double paid for a shipment on the 11th of April as the driver was not informed that the payment was made the day before, I was informed I will be refunded. To this day the 24th of May I am yet to be refunded. The agent handling my query replies to emails after 5 working days. *** - no responses *** - no responses. After 1.5 months I have been told they dont know what to do as my refund is coming from India. issue was not resolved nor do I think it will be.
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Fedex Express's replyOfficial
24 May 2023, 09:47Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve Kind regards Lunga Khoza
Fedex Express's reply24 May 2023, 09:47
Official
Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve Kind regards Lunga Khoza
Fedex Express's replyOfficial
24 May 2023, 14:21Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
Fedex Express's reply24 May 2023, 14:21
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza