DM
Dionne M
1 reviews | Active since Nov 2018
26 Nov 2018, 14:06
Don't use TNT to import goods into South Afria
based on the last 4 shipments I have received through TNT in the last 5 months I recommend that you don't use them for the following reasons: 1. They use their online tracking system as a selling point. The information on said system has not indicated the correct delivery time once for any of my shipments. I have had to phone their call centre every time to get the correct information 2. My deliveries are consistently late because TNT has not had the correct paperwork for customs or they have not sent me my invoice in time for me to pay the import duties to ensure the delivery is made in time. Overall I am extremely disgusted with their service to the point that I have now asked all of my suppliers to use an alternative courier for my parcels. .
Helpful (0)
Replies (6)0
Replies (6)
Fedex Express's replyOfficial
26 Nov 2018, 15:33 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Fedex Express's reply26 Nov 2018, 15:33
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Fedex Express's replyOfficial
27 Nov 2018, 16:03 Dear Valued Customer
Once again thank you for above, please note above will be raised with relevant management team to ensure service improvement.
Customer Service
***
Once again thank you for above, please note above will be raised with relevant management team to ensure service improvement.
Customer Service
***
Fedex Express's reply27 Nov 2018, 16:03
Official
Dear Valued Customer
Once again thank you for above, please note above will be raised with relevant management team to ensure service improvement.
Customer Service
***
Once again thank you for above, please note above will be raised with relevant management team to ensure service improvement.
Customer Service
***
DM
Dionne M's updateReviewer Update
27 Nov 2018, 16:59I received the following response to my above e-mail:
Good day Dionne
Thank you for your email.
Based on the below there are various areas of service that is failing and I will sent this to the correct areas in the business.
Regarding your shipment ********** 41, part of the delay was that it was stopped by customs and that also added to the delay, not taking away from your points mentioned. The shipment was released from customs today and will move to Durban tonight for delivery tomorrow.
I apologise for the frustration your interactions have caused.
Regards
Marius Nel
Senior Manager - Operations Clearance and Gateways
FedEx Express South Africa (Pty) Ltd
Registration number ***
FSP number 45088
Telephone +27 11 **********
Mobile + 27 60 **********
Please note that according to the response i received from this senior manager that this shipment was supposed to be delivered today, however it is now closing time and my parcel has still not arrived. Aside from the fact that I find his response to my e-mail inadequate and his apology is badly worded, his e-mail proves my point that even when a shipment is under scrutiny it does not get delivered on time.
DM
Dionne M's update27 Nov 2018, 16:59
Reviewer Update
I received the following response to my above e-mail:
Good day Dionne
Thank you for your email.
Based on the below there are various areas of service that is failing and I will sent this to the correct areas in the business.
Regarding your shipment ********** 41, part of the delay was that it was stopped by customs and that also added to the delay, not taking away from your points mentioned. The shipment was released from customs today and will move to Durban tonight for delivery tomorrow.
I apologise for the frustration your interactions have caused.
Regards
Marius Nel
Senior Manager - Operations Clearance and Gateways
FedEx Express South Africa (Pty) Ltd
Registration number ***
FSP number 45088
Telephone +27 11 **********
Mobile + 27 60 **********
Please note that according to the response i received from this senior manager that this shipment was supposed to be delivered today, however it is now closing time and my parcel has still not arrived. Aside from the fact that I find his response to my e-mail inadequate and his apology is badly worded, his e-mail proves my point that even when a shipment is under scrutiny it does not get delivered on time.
Fedex Express's replyOfficial
27 Nov 2018, 17:28Dear Valued Customer
Thank you for your response. Please note consignment *** has been marked as delivered signed for by "A.ANGELINE" Please can you confirm if you had received it.
Please do not hesitate to contact me in future for anything else.
Cornell M Arendse
Customer Care Strategic Accounts Team Leader
South Africa and Namibia
T : ***
M: ***
TNT Worldwide Express
146 Serenade Road, Rustivia
Elandsfontein, Johannesburg
South Africa
www.tnt.com
Thank you for your response. Please note consignment *** has been marked as delivered signed for by "A.ANGELINE" Please can you confirm if you had received it.
Please do not hesitate to contact me in future for anything else.
Cornell M Arendse
Customer Care Strategic Accounts Team Leader
South Africa and Namibia
T : ***
M: ***
TNT Worldwide Express
146 Serenade Road, Rustivia
Elandsfontein, Johannesburg
South Africa
www.tnt.com
Fedex Express's reply27 Nov 2018, 17:28
Official
Dear Valued Customer
Thank you for your response. Please note consignment *** has been marked as delivered signed for by "A.ANGELINE" Please can you confirm if you had received it.
Please do not hesitate to contact me in future for anything else.
Cornell M Arendse
Customer Care Strategic Accounts Team Leader
South Africa and Namibia
T : ***
M: ***
TNT Worldwide Express
146 Serenade Road, Rustivia
Elandsfontein, Johannesburg
South Africa
www.tnt.com
Thank you for your response. Please note consignment *** has been marked as delivered signed for by "A.ANGELINE" Please can you confirm if you had received it.
Please do not hesitate to contact me in future for anything else.
Cornell M Arendse
Customer Care Strategic Accounts Team Leader
South Africa and Namibia
T : ***
M: ***
TNT Worldwide Express
146 Serenade Road, Rustivia
Elandsfontein, Johannesburg
South Africa
www.tnt.com
DM
Dionne M's updateReviewer Update
28 Nov 2018, 08:47My apologies, seems the communication within this organisation could also do with an upgrade. Thank you for sorting out this issue.
DM
Dionne M's update28 Nov 2018, 08:47
Reviewer Update
My apologies, seems the communication within this organisation could also do with an upgrade. Thank you for sorting out this issue.
Fedex Express's replyOfficial
28 Nov 2018, 09:00Dear Valued Customer,
You most welcome, Please don't hesitate to contact me in future should you require any assistance.
Cornell M Arendse
You most welcome, Please don't hesitate to contact me in future should you require any assistance.
Cornell M Arendse
Fedex Express's reply28 Nov 2018, 09:00
Official
Dear Valued Customer,
You most welcome, Please don't hesitate to contact me in future should you require any assistance.
Cornell M Arendse
You most welcome, Please don't hesitate to contact me in future should you require any assistance.
Cornell M Arendse