Don't use TNT !!

********** 82 - Awful Service on an urgent parcel. I have had a Parcel "stuck" in customs since April 9th- we paid for it to arrive on April 10th in Durban - it is deemed urgent but nobody DOES ANYTHING. It was stopped as a low value stop - needed more docs - I have sent emails with no responses, I have phoned, and received nothing but excuses. We provided all the documents within an hour last week - all we get is, it takes "3-5 days for customs to release". Well it's been 3-5 days and guess what - today we find out it is only getting inspected. I explained it was fabric swatches etc for a customer to approve for orders worth R500k and that we had a deadline or they would cancel. Thanks TNT for losing us business.