DM
Duma M
1 reviews | Active since Jul 2021
16 Feb 2022, 15:43
Don’t use them.
Terrible. I’m going to set up a DHL account so I don’t have to do deal with FedEx again. I sent the necessary documents for customs clearance over a week ago and according to customer service, only TODAY are they being processed, now I’ve been told I’m going to wait 3-5 working days for my parcel to be released. This is ridiculous. And your clearance agent Koketso Modikoe does not respond to emails or care to get back to customers. It was faster for my package to get from China to South Africa than it was to get from Midrand to Sandton. Definitely switching to DHL.
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
16 Feb 2022, 15:59Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply16 Feb 2022, 15:59
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
DM
Duma M's updateReviewer Update
16 Feb 2022, 18:31Thanks. No one got back to me
DM
Duma M's update16 Feb 2022, 18:31
Reviewer Update
Thanks. No one got back to me