Don't use their chat function, They just return item to sender instead.

Don't use the online chat function for support. The address correction that you give them apparently doesn't get read on the system, and they would rather send it back to the original country, than correct the address. There where two attempts to deliver the package even after I gave the new address. Now they say it was too late to change. The sender was also contacted too late for them to correct the address. It had already been sent to Dubai. Not happy in the slightest.